Customer Feedback Survey

Dear Our most valuable customers,

Welcome to Customer Feedback Survey.

We value your feedback and strive to provide the best possible experience for our customers. Thank you for taking the time to share your thoughts with us. Your feedback helps us improve our services and better meet your needs. This survey will only take a few minutes, and your responses will remain confidential.

Personal Information

Name:

Company/Institute:

Your Department:

Email Address:

Phone Number:

Rating Guidelines

5 – Very Satisfied
4 – Satisfied
3 – Moderate
2 – Unsatisfied
1 – Very Unsatisfied

Service Evaluation

A. Product Quality

B. Technical Service

C. On-Time Delivery of Products

D. Communication & Responsiveness

E. Team Professionalism

F. Complaint Handling

G. Quality Management System Compliance

If you rated PT Gumindo Perkasa services below 3 (moderate) on above question, please your feedback on what PT Gumindo Perkasa Industri might to do improvement?:

Overall Assessment

1. How satisfied are you with PT Gumindo Perkasa Industri service? (1–10)

2. How likely are you to recommend us to a friend or colleague? (1–10)

Additional Feedback

Competitive advantages over other companies? In what area should we improve?